FAQ
Below you will find the most frequently asked questions and the answers to these questions. If your question is not answered here, you can contact us using the button below.
Answer to your questions
Can I take Nitrolingual Pumpspray with me when travelling to a warm country?
Yes, you can — with some precautions. According to the package leaflet for Nitrolingual Pumpspray 0.4 mg/dose sublingual spray (RVG 011482), the medicine should be stored below 25°C to maintain its stability and effectiveness.
However, the manufacturer has provided additional guidance: temporary transport and use in warmer conditions, such as carrying the spray in a handbag during a holiday, is acceptable if the following conditions are met:
- The spray is not exposed to direct heat or sunlight for extended periods, and
- The mean kinetic temperature (MKT) during transport does not exceed 30°C over a 60-day period, with short temperature peaks up to 40°C being tolerated.
For patients:
Short-term travel to a warm climate is not a problem as long as you store the spray carefully. For example, avoid leaving it in a hot car or in direct sunlight.
For pharmacists and prescribers:
After travel to a warm country, it is recommended to dispense a new spray to ensure continued product quality and effectiveness.
I forgot my password for the specialist portal, what can I do?
If you forgot your password, please send an email to info[a]tramedico.nl so we can help.
I would like to participate in a T-Pensant. How can I sign up for this?
We’re delighted that you want to participate in one of our activities. You can easily register for our activities via your account in our Specialist Portal. We look forward to seeing you soon.
My doctor advised me to do a calprotectin home test. How does this work?
There is an extensive prescription that comes with the test. It explains step-by-step how, and in which order, you should do the calprotectin test. Please read the prescription carefully before starting the test. We also explain the steps in this video. Hopefully the video will clear up any uncertainties. Good luck running the test!
My doctor prescribed Hylan eye drops for me. Can I use eye drops while wearing contact lenses?
Contact lenses are not affected by Hylan. If you use contact lenses, ask your doctor for advice on using contact lenses with Hylan. It’s possible that your doctor may recommend removing the contact lenses before using Hylan eye drops.
My doctor prescribed Hylan eye drops. I am going on holiday to a (very) warm country, how should I store Hylan?
Hylan can safely tolerate brief exposure to higher temperatures, such as those in warmer countries. It is perfectly fine to take Hylan with you on holiday. There is no need to store it in the refrigerator, but be sure to protect it from direct sunlight. Under no circumstances should Hylan be stored in the freezer. Wishing you a wonderful holiday!
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