FAQ
Below you will find the most frequently asked questions and the answers to these questions. If your question is not answered here, you can contact us using the button below.
Answer to your questions
I forgot my password for the specialist portal, what can I do?
If you forgot your password, please send an email to info@tramedico.nl so we can help.
I would like to participate in a T-Pensant. How can I sign up for this?
We’re delighted that you want to participate in one of our activities. You can easily register for our activities via your account in our Specialist Portal. We look forward to seeing you soon.
My doctor advised me to do a calprotectin home test. How does this work?
There is an extensive prescription that comes with the test. It explains step-by-step how, and in which order, you should do the calprotectin test. Please read the prescription carefully before starting the test. We also explain the steps in this video. Hopefully the video will clear up any uncertainties. Good luck running the test!
My doctor prescribed Hylan eye drops for me. Can I use eye drops while wearing contact lenses?
Contact lenses are not affected by Hylan. If you use contact lenses, ask your doctor for advice on using contact lenses with Hylan. It’s possible that your doctor may recommend removing the contact lenses before using Hylan eye drops.
My doctor prescribed Hylan eye drops. I am going on holiday to a (very) warm country, how should I store Hylan?
Hylan can safely tolerate brief exposure to higher temperatures, such as those in warmer countries. It is perfectly fine to take Hylan with you on holiday. There is no need to store it in the refrigerator, but be sure to protect it from direct sunlight. Under no circumstances should Hylan be stored in the freezer. Wishing you a wonderful holiday!
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